Privacy Policy

Last Updated: 23 January 2026

Introduction

Gateway College Australia (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Website: https://australiagateway.com.au/
Address: Suite 1/50-52 Belmore Street, Burwood NSW 2134
Phone: 0297 153 048
Email: info@australiagateway.com.au

Note: Gateway College is currently in the process of seeking formal RTO/CRICOS approval.

What Personal Information We Collect

We may collect the following types of personal information:

Information You Provide Directly
  • Contact Form Submissions: Name, email address, phone number, message content, and any other information you provide when contacting us
  • Event Registration: Name, email address, phone number, educational background, and event preferences
  • Job Applications: Name, contact details, resume/CV, work history, qualifications, references, and other information relevant to employment
  • Course Applications: Personal details, educational history, employment history, unique student identifier (USI), emergency contact information, and other information required for RTO compliance
  • Chatbot Conversations: Messages, queries, and any information you voluntarily share during chatbot interactions
Information Collected Automatically
  • Website Analytics: IP address, browser type, device information, pages visited, time spent on pages, referring website, and other usage data collected via Google Analytics
  • Cookies: Information stored on your device to improve website functionality (see our Cookie Policy for details)
Sensitive Information

We may collect sensitive information where required for training delivery and student support services, including:

  • Health information (for reasonable adjustments and support services)
  • Disability information (for support services)
  • Cultural or ethnic background (for statistical reporting purposes)

We will only collect sensitive information with your consent or where required by law.

How We Collect Personal Information

We collect personal information through:

  • Online forms on our website (Contact, Events, Job Opportunities pages)
  • Chatbot conversations
  • Email and phone communications
  • Course enrolment processes
  • Cookies and analytics tools (Google Analytics)
  • Third-party platforms and service providers

Where practicable, we collect information directly from you. If we receive information from third parties, we will take reasonable steps to inform you.

Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

Primary Purposes
  • Training Services: To process applications, deliver courses, assess students, issue qualifications, and provide educational services
  • Communication: To respond to inquiries submitted through contact forms, events registration, or chatbot
  • Events Management: To organise and manage events, workshops, and information sessions
  • Recruitment: To assess job applications and manage the recruitment process
  • Student Support: To provide student services, academic support, and reasonable adjustments
  • Compliance: To meet regulatory requirements and prepare for RTO/CRICOS registration
Secondary Purposes
  • Website Improvement: To analyse website usage and improve user experience through Google Analytics
  • Marketing: To send information about courses, events, and services (with your consent)
  • Research: To conduct research and statistical analysis to improve our services

How We Disclose Your Personal Information

We may disclose your personal information to:

Government Bodies
  • Department of Education (or relevant state/territory training authority) upon RTO approval
  • Australian Skills Quality Authority (ASQA) upon RTO approval
  • National Centre for Vocational Education Research (NCVER) upon RTO approval
  • Other government agencies as required by law
Service Providers
  • Google LLC (for Google Analytics and website services)
  • Website hosting providers
  • Chatbot service providers
  • Email service providers
  • Student management system providers
  • Payment processors
Other Third Parties
  • Industry partners for practical training placements
  • Academic partners for course delivery and credit transfer
  • Professional bodies for accreditation purposes
  • Your nominated emergency contacts (in emergencies only)

We require third parties to protect your personal information and only use it for the purposes we specify.

Overseas Disclosures

Some of our service providers (such as Google Analytics) may store data on servers located overseas, including in the United States. By using our website, you consent to these overseas disclosures.

Data Quality and Security

We take reasonable steps to:

  • Ensure personal information we collect is accurate, complete, and up-to-date
  • Protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure
  • Implement security measures including encryption, secure servers, access controls, and staff training
  • Regularly review and update our security practices

Accessing and Correcting Your Information

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal and regulatory requirements)

To make a request, please contact us using the details below. We will respond within 30 days. We may need to verify your identity before providing access.

There is no charge for requesting access to your information, though we may charge a reasonable fee for complex or voluminous requests.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. We maintain records in accordance with Australian record-keeping requirements and will comply with RTO record retention requirements (including the 30-year retention period for student records) upon formal RTO approval.

Marketing Communications

If you have consented to receive marketing communications, you can opt out at any time by:

  • Clicking the “unsubscribe” link in marketing emails
  • Contacting us directly
  • Updating your preferences through your student portal (if applicable)

Cookies and Analytics

Our website uses cookies and Google Analytics to collect information about how visitors use our site. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookies through your browser settings and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update. Continued use of our website after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or our privacy practices, please contact:


Email: info@australiagateway.com.au
Phone: 0297 153 048
Address: Suite 1/50-52 Belmore Street, Burwood NSW 2134
Website: https://australiagateway.com.au/